Terms and Conditions

In order to purchase goods on the Website, users are invited to register with a valid e-mail address and create an account. Registration on the Website is free of charge and is confirmed by an e-mail sent by the Company to the e-mail address provided by the user. Registration credentials are personal. It is therefore forbidden to provide registration credentials to third parties, for any reason whatsoever. Users are required to promptly notify the Company of any suspected improper use of their registration credentials. The user warrants that the registration details provided are complete, accurate and true. Any operations performed using said registration credentials are deemed to have been performed by the user to whom the same credentials are associated.

Users may cancel their account on the Website at any time by notifying the Company of their intent by e-mail sent to the following address: info@viettishop.com. The Company reserves the right to refuse registration by a user or to cancel a previously registered account, at any time and without notice, if: i) the Company has evidence of untruthful statements made by the user during registration of the account on the Website; ii) there is suspected fraudulent activity by the user to the detriment of the Company; iii) the Company deems that a transaction poses a security risk; iv) the user fails to duly accept the Conditions.

The Company is the owner of the Website and holds all rights of exploitation of the materials contained therein (“Materials”). By way of example but not limited to, this includes any multimedia content (text, graphics, animation and sound), software or portions of software, and nominative or figurative trademarks of which the Company is the owner or licensee. Acceptance of the Conditions does not transfer to users any right to exploit the Materials. In particular, any reproduction, alteration or modification, transmission, publication or redistribution to third parties of the Materials by users, for private or commercial purposes, without the prior express written authorisation of the Company, is expressly forbidden.

The Company makes available to users on the Website a specific summary section of the goods they wish to purchase (“Cart”). Users can check the main characteristics of a specific good by clicking on the same good in the Cart section. Upon confirming the goods summary in the Cart section, users are directed to a section in which the characteristics of the goods are briefly summarised and the financial conditions of purchase are set out (“Check-Out”). By confirming the summary set out in the Check-Out section, users consciously and expressly accept to continue with the purchase of the selected goods and are directed to the appropriate payment section. Following immediate payment or commitment to deferred payment, the Website sends the relevant purchase order (“Order”) to the Company. Up until payment has been authorised, users are entitled to rectify, delete and supplement draft Orders by changing the Cart or Check-Out sections. Once the Company has received an Order and the relevant transaction has been successfully completed, the Company promptly sends the user confirmation of the Order (“Order Confirmation”) by e-mail, in which a summary of the goods purchased is set out. Once an Order concerning specific goods has been placed, no changes may be made to it. The Company reserves the right to refuse to process an Order and/or to provide a Service to a user, at any time, including after issuance of an Order Confirmation, if: i) the Company has evidence of untruthful statements made by the user during registration of an account on the Website; ii) there is suspected fraudulent user activity to the detriment of the Company (by way of example, but not limited to, anomalous conduct in relation to the quantity of goods purchased or the frequency of Orders); iii) the Company deems that a transaction poses a security risk and/or the Company fails to receive payment of a specific Order within a period of time consistent with market practice, or the payment transaction is subsequently rejected; iv) the Company has evidence that the user has failed to comply with the Order completion process described in the first paragraph of this “Order Fulfilment” section; v) the user fails to duly accept the Conditions. In any event, the Company will undertake to provide the user with its reasons for refusing to fulfil the Order. Correspondingly, the Company is entitled not to process an Order, in part or in full, if the goods purchased on the Website are not available. In the event that the goods purchased are temporarily or permanently unavailable, the Company will promptly provide the user with a corrected Order Confirmation, requesting that the user expressly authorise and confirm it. It is understood that, if the user does not expressly confirm the corrected Order Confirmation, the Company will not fulfil the Order and any amounts already collected by the Company will be refunded to the user.

All prices published on the Website are expressed in euro. Depending on the location from which a user accesses the Website, the Website automatically converts the prices expressed in euro into the local currency of the country from which the Website is accessed. All payment receipts issued to users following the purchase of goods on the Website are calculated in euro. All prices shown on receipts are inclusive of taxes and shipping costs, while the amount actually charged to the user's credit card or bank account may vary, since it is based on fluctuating exchange rates and variable bank fees. The Company invites users to contact their bank for details on the exchange rates and bank fees applicable to transactions. In accordance with the laws governing trade, all shipments of goods purchased on the Website are accompanied by a receipt and/or standard invoice detailing the value in euro of the individual goods sold. With specific reference to on-sale items, receipts show the already discounted amounts.

Users may pay for the goods purchased on the Website using the following methods.

• Credit cards on the Mastercard, Visa, American Express, CartaSi and Maestro circuits. Users enter their card details in a secure electronic banking gateway provided by third parties (Shopify Payments). In order to ensure greater protection of purchases made on the Website, the Company adheres to the Verified by Visa and Mastercard SecureCode services.
• PayPal. By choosing the PayPal payment method, users can pay directly through their PayPal account. The Company reserves the right to ship the goods purchased exclusively to the address indicated in the account verified by PayPal. Please see the website https://www.paypal.com for full details.
• Bank transfer. Upon choosing payment by bank transfer, once the Order has been sent, the Company will provide the user with an Order Confirmation showing the details of the bank account to which payment is to be made. The user will be required, within 24 hours of receipt of said e-mail, to complete the bank transfer, ensuring that all the information provided by the Company is included in the transfer reference. The Order will only be dispatched and the goods shipped upon receipt of payment. In order to facilitate the processing of Orders, users are invited to send the relevant payment receipts to the Company. Please note that the goods included in an Order are reserved for the user for a period of seven (7) days from the date of issuance of the Order. If, after seven days, the Company has no evidence of payment of the purchase price of the Order, the Company can no longer guarantee the availability of the goods specified in the Order.
• Cash on delivery. An additional cost of EUR 15.00 will be charged to users for payment by cash on delivery. The cash on delivery option is valid for all offers on the Website, provided that the individual Order does not exceed the total amount of EUR 1,000.00 and is shipped to a location in Italy. Users should select “Cash on delivery” from the payment methods and then conclude the Order. The Company reserves the right to contact the user to obtain confirmation of the Order. Payment must be made at the time of delivery of the Order by the courier appointed by the Company. In the event of non-payment, the Company will charge the user the costs of managing the outstanding amount and will cancel the relevant Order, providing immediate notice by e-mail.

Purchases made on the Website are safe and guaranteed. Online payments by credit card are processed on the Shopify Payments technology platform using the protection provided by TLS/SSL security protocols. Payment information is encrypted during transmission and managed directly by PayPal or the relevant banking companies. Under no circumstances will the credit card number be disclosed to the Company. The Company will not process or store the data provided by users through its systems. The Company will only be notified of the positive outcome of the transaction.

The Company ships goods worldwide, using the courier DHL EXPRESS. In accordance with the laws governing international trade, all Orders shipped by the Company are accompanied by specific receipts stating the exact value in euro of the goods purchased. Order receipts are inserted inside the packages containing the goods purchased by users. With regard to goods purchased at discounted prices, the discounted value of the purchased goods is stated on the receipts sent with the shipments. The Company dispatches Orders for shipment from Monday to Friday, from 7:00 a.m. to 4:00 p.m. (UTC/GMT+1), excluding public holidays in Italy. Orders placed from Friday to Sunday will be dispatched the following Monday. If the user has chosen to pay for the Order by credit card, PayPal or cash on delivery, the Company will promptly arrange shipment of the goods purchased, which will be delivered by courier within the following time frames:

• Italy: 1-3 working days - DHL Express
• Europe: 3-5 working days - DHL Express
• Rest of the world: 3-6 working days - DHL Express.

In any event, the Company will not ship Orders prior to receiving evidence of receipt of payment of the purchase price of the goods. If the user chooses to pay for an Order by bank transfer, the Company will ship the goods purchased once it has received the sums paid by the user. Upon collection of the goods by the courier, the Company will send the user an e-mail containing a link to check the status of the shipment on the website of the appointed courier. Orders placed separately will be shipped separately. In the event of deliveries being impeded as a result of force majeure events, the Company undertakes to contact the user by e-mail to inform them of the delay in delivery times. In any event, the Company cannot be held liable in any way for delays due to third parties and/or force majeure events. Should the user be absent at the time of delivery of the goods by the courier, the courier will leave a notice specifying the shipping number so that the user can collect the goods. In the event that a second delivery attempt is also unsuccessful, the user may, within 4 days, collect the goods purchased from the courier's branch indicated in the failed-delivery notice. In the event of failure to collect the goods within the period indicated in the failed-delivery notice, the courier will return the goods to the Company. Shipping within Italy is free of charge. Shipping costs to other countries are to be paid by the user. Any customs charges are to be paid by the user. Currently, the Company does not ship to the following countries due to customs issues: Belarus, Kazakhstan, Russia and Ukraine. Furthermore, the Company does not dispatch Orders addressed to PO boxes. Users may also collect the goods ordered from one of the Company's local points of sale. To find the nearest and most convenient point of sale for collection, and to organise delivery of the goods, users are invited to contact the Company by e-mail at info@viettishop.com or to view the points of sale in the Cart section. In order to collect goods in person, users must go to the point of sale agreed with the Company, taking the relevant Order Confirmation and a valid identity document with them. The costs applied by the Company to ship the goods included in Orders by courier using the DHL EXPRESS service are listed below:

ITALY Shipping is free of charge.

EU COUNTRIES The cost of shipping to the countries listed below is EUR 20.00: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.

OTHER EUROPEAN COUNTRIES AND TERRITORIES The cost of shipping to the countries and territories listed below is EUR 40.00: Albania, Andorra, Armenia, Belarus, Bosnia and Herzegovina, Vatican City, Georgia, Gibraltar, Greenland, Guadeloupe, Guernsey, Iceland, Isle of Man, Åland, Faroe Islands, Jersey, Kosovo, Liechtenstein, North Macedonia, Mayotte, Moldova, Monaco, Montenegro, Norway, Réunion, San Marino, Serbia, Svalbard and Jan Mayen, Turkey, Ukraine.

UNITED KINGDOM The cost of shipping is GBP 30.

SWITZERLAND The cost of shipping is CHF 30.

UNITED STATES The cost of shipping is USD 30.

CANADA The cost of shipping is CAD 45.

SOUTH KOREA The cost of shipping is KRW 5,000.

JAPAN The cost of shipping is JPY 5,000.

AUSTRALIA The cost of shipping is AUD 45.

HONG KONG The cost of shipping is HKD 300.

REST OF THE WORLD The cost of shipping is EUR 50.00.

Any import costs and/or taxes are to be paid by the user.

With regard to particularly bulky goods, the Company reserves the right to notify users of the application of an additional shipping fee with respect to the shipping costs listed above.

The Company ships the goods purchased using the DDP (Delivered Duty Paid) shipping method. It follows that any taxes and shipping duties are included in the purchase price set out in the Order Confirmation. This shipping method applies only to shipments to the following countries: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, United Arab Emirates, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Macau, Netherlands, Poland, Portugal, Qatar, Romania, Singapore, Slovakia, Slovenia, Spain, Sweden, Switzerland, Hong Kong (SAR).

For shipments to all other countries, the DDU (Delivered Duty Unpaid) shipping method is used. It follows that any local taxes and/or customs duties are not included in the purchase price set out in the Order Confirmation. Users are invited to check whether any taxes and/or customs duties apply to shipments entering the country in which they reside, as well as the amount of any such taxes and/or customs duties. It is understood that any taxes and/or customs duties will be charged directly to the user by the courier, and that the Company will not reimburse any such costs to the user should the user return the goods purchased to the Company.

If customs officials reject one or more of the goods included in the Order and send them back to the Company, the latter will reimburse the user the monetary value of the rejected good(s), minus any total expenses incurred (customs expenses and charges, shipping costs). If the total of the shipping costs to return the rejected goods to the Company and any customs charges exceeds the monetary value of the same goods, the user will be required to promptly pay the difference to the Company.

The Company cannot be held liable for delays in delivery due to weather conditions, customs clearance delays and/or any other circumstances beyond the Company's control. The Company reserves the right to postpone shipment if an Order cannot be shipped due to force majeure events. Please note that, during any promotions and sales offered on the Website, there may be delays in processing Orders. If the goods are delivered more than thirty (30) days after the date specified in the Order Confirmation, the user is entitled to terminate the contract and demand a refund from the Company of all amounts paid in connection with the unfulfilled Order. Should the goods be damaged and/or lost during shipping, the Company undertakes, in accordance with the user's wishes, either to:

1. send the user a new shipment of the goods purchased with the Order that were damaged and/or lost;
2. refund the user the monetary value of the Order.

It is understood that if, as a result of the temporary or permanent unavailability of one or more of the goods specified in the Order, the Company is unable to comply with the provisions of point a) above, the Company shall provide the user with a voucher of a monetary value equal to the value of the goods not available for reshipment. Said voucher must be used by the user within three months of its delivery. In any event, prior to sending a new shipment pursuant to point a) or refunding the user pursuant to point b), the Company reserves the right to carry out appropriate investigations to ascertain the nature of the damaging event that took place. In this respect, in the event of damage to the goods, the user is invited to cooperate and provide the Company with appropriate evidence of the damage to the goods, including photographic and/or video documentation, in accordance with the specific requests made by the Company. In the event that the Order is not delivered to the user due to an error by the user and/or incomplete or incorrect shipping information being communicated to the Company, the package containing the purchased goods will be sent back to the Company and the shipping costs (including import taxes) will be charged in full to the user. Said expenses will be deducted from any reimbursement due to the user.

Users are reminded that, pursuant to Art. 1490 of the Italian Civil Code, the Company is required to ensure that the goods purchased are free from defects that make them unsuitable for their intended use or that appreciably decrease their value. In any event, in order to assist users in carrying out the compliance checks referred to in the previous paragraph, the Company seals the packages containing the goods specified in Orders with printed tape bearing the words “VIETTISHOP.COM”. Should a user receive a package showing evidence of tampering by the customs authorities and/or by the courier carrying out inspection activities, the package will be sealed again with a special security control tape. If a user receives a tampered package and/or the adhesive tape is not intact, the user can accept the shipment unchecked, with the right to check it subsequently, or, alternatively, can refuse the delivery. In the event that a package is accepted with an unauthorised signature or there is evidence of damage to the package, users are advised to immediately file a claim with the local DHL office and to contact the Company at info@viettishop.com.

Users have a period of fourteen (14) days to withdraw from the contract, commencing from the date of receipt of the goods, without having to provide any reason to the Company. In order to exercise their right of withdrawal, users are required to send formal written notice to the Company, by completing and sending the appropriate form available on the Website at the link https://viettishop.com/apps/return-and-exchanges/guest (“Return Form”), strictly within the term referred to in the preceding paragraph, specifying the Order number and, in the event of an Order concerning the delivery of multiple goods, which goods are to be returned. Upon receiving the Return Form, the Company will communicate to the user, by e-mail, a return code specific to the relevant goods return procedure. Once the Return Form has been completed correctly, the Company will enable the user to download from the Website a specific shipping note that the user must attach to the package containing the goods to be returned. Withdrawing users are required to return the goods within fourteen (14) days from the date of notification of withdrawal pursuant to the previous paragraph. Goods can be returned in one of the following ways:

1. returned to one of the Company's authorised points of sale. In particular, users who purchase goods and choose to collect them from one of the Company's authorised points of sale will be required to take the returned goods to the same point of sale or to a different point of sale within the same country;
2. returned by courier using the DHL EXPRESS service. In this case, users are invited to attach the shipping note generated automatically and sent by the Company by e-mail following completion and submission of the Return Form. Returns shipped within Italy are free of charge and any shipping costs are borne by the Company (with the exception of cash on delivery costs). The costs of shipping goods to be returned from outside Italy are to be borne by users. The costs of said shipments are the same as those for shipping Orders set out in the “Shipping” section above.

Users are invited to return the purchased goods in the same condition in which they were received, with their identification tags and seals intact and undamaged. Users should also return any accessories sent by the Company together with the purchased goods (by way of example but not limited to: envelopes, garment covers, hangers). Goods must not have been used or washed. Goods such as, by way of example but not limited to, underwear and swimwear must be returned with the appropriate hygiene protection measures applied by the Company intact. Any removal of and/or tampering with the specific hygiene protection measures will automatically result in forfeiture of the user's right to return the goods. Please note that requests to exchange goods for a different size are not permitted. Users are also invited to return the goods in their original packaging, adequately sealed with adhesive tape. If the original shipping package is no longer available, users should place the goods in alternative packaging suitable to maintain their integrity during shipping. Should the Company find that the returned goods have been altered in a manner that decreases their value and that results from handling other than that necessary to establish the nature, characteristics and functioning of the goods, the Company reserves the right to take action through the appropriate channels to protect its claims against the user. The Company undertakes to refund the withdrawing user all payments received in connection with the Order that is the subject of the withdrawal, inclusive of the shipping costs of the same Order, within fourteen (14) days from the date of the withdrawal notice referred to in the first paragraph of this section. The Company will send the user formal evidence of said refund. In this respect, the Company undertakes to reimburse the sums using the same payment method used by the user to purchase the goods. In the event of payment by cash on delivery, refunds will be made by bank transfer. It is understood that the Company is not required to proceed with the refund until the user has provided the Company with appropriate evidence of shipment of the returned goods or until the Company has received the returned goods and has ascertained their integrity, pursuant to the above. Furthermore, should a user exercise the right of withdrawal more than once, at different times, with reference to goods purchased with one single Order, the Company will reimburse the shipping costs only with the first reimbursement transaction; subsequently, only the value of the specific goods returned will be reimbursed, it being understood that the user has already been reimbursed for the shipping costs.

The Company

• does not offer any guarantee that the information published on the Website complies with, and is lawful under, the laws applicable in the user's country of residence and/or domicile;
• shall not assume any liability for any damage sustained by users as a result of use of the Website, the Services or the goods purchased on the Website;
• guarantees that the Website is protected in accordance with international cybersecurity standards;
• shall not assume any liability for any malfunctions related to the deactivation of cookies in the user's browser;
• shall not assume any liability arising from and/or in any way connected with a breach by the user of the rules on registration on the Website; in particular, the user hereby assumes all liability for any damage or prejudice caused to the Company or to third parties resulting from improper use and/or the loss or theft of the user's registration credentials;
• shall not assume any liability if, due to the particular configuration of the computer used by the user or its malfunction, the colours of the goods displayed on the Website differ slightly from those of the original goods.

As an authorised reseller, the Company warrants that all goods sold on the Website are authentic.

The Company reserves the right to temporarily suspend, without prior notice, its provision of the Services for the period of time strictly necessary to carry out any indispensable and/or appropriate technical interventions aimed at improving the quality of the Services. Correspondingly, the Company may, at any time, interrupt the provision of the Services for well-founded security reasons or breaches of confidentiality, providing notice to the user in any such event.

Users understand and accept that any contractual relationship arising from use of the Website is governed by Italian law. The Company does not warrant under any circumstances that the contents of the Website comply with the legislation of other countries.

The Company processes the personal data voluntarily provided by users in accordance with applicable legislation, including Regulation (EU) 2016/679 (GDPR) and Italian Legislative Decree no. 196/2003, as amended.

The Company warrants to users that personal data will be processed only for purposes strictly connected and related to the provision of the Services, to facilitate management of the Website and to fulfil Orders. Users are invited to read the privacy notice at the following link: Privacy Policy.