Returns and Refunds

Withdrawal and Returns

Users have a period of fourteen (14) days to withdraw from the contract, commencing from the date of receipt of the goods, without necessarily having to provide any reasons to the Company.

In order to exercise their right of withdrawal, users are required to send a formal written notice to the Company, by completing and sending the appropriate form located on the Website under the link (“Return Form”), peremptorily within the term referred to in the preceding article, specifying the Order number and, in the event of an Order concerning the delivery of multiple goods, which goods are to be returned. Upon receiving the Return Form, the Company will communicate to the user, by e-mail, a return code specific to the relevant goods return procedure. Once the Return Form has been completed correctly, the Company will enable the user to download from the Website a specific shipping note that the user must attach to the package containing the goods to be returned.

Withdrawing users are required to return goods within fourteen (14) days from the date of notification of withdrawal, pursuant to the previous article. Goods can be returned in three ways:

  1. returned to one of the Company's authorised points of sale. In particular, users who purchase goods and choose to collect them from one of the Company's authorised points of sale, will be required to take the returned goods to the same point of sale or to a different point of sale within the same State;
  2. returned by courier using DHL EXPRESS service. In this case, users are invited to attach the shipping note generated automatically and sent by the Company by e-mail, subsequent to completion and submission of the Return Form. Returns shipped within Italy are free of charge and any shipping costs are borne by the Company (with the exception of cash on delivery costs). The costs of shipping goods to be returned from outside of Italy are to be borne by users. The costs of said shipments will be the same as those for shipping Orders set out in the “Shipments” section of the link.

Users are invited to return purchased goods in the same state as when they were received, inclusive of intact and undamaged specific identification cards and seals. Users should also return any accessories sent by the Company together with the purchased goods (by way of example but not limited to: envelopes, garment covers, hangers). Goods must not have been used or washed. Goods such as, by way of example but not limited to, underwear and costumes, must be returned inclusive of the appropriate hygiene protection measures applied by the Company. Any removal and/or tampering with the specific hygiene protection measures will automatically result in forfeiture of the user's right to return the goods. Please note that requests to change the size of goods are not permitted.

Users are also invited to return goods by inserting them in their original packaging, which should be adequately sealed with adhesive tape. If the original shipping package is no longer available, users should insert the goods in alternative packaging suitable to maintain the integrity of the goods during shipping.

Should the Company find that the returned goods have been altered in a manner that decreases their value and that results from handling other than that necessary to establish the nature, characteristics and functioning of the goods, the Company reserves the right to take action through the appropriate channels to protect its credit claims against the user.



The Company undertakes to refund to the withdrawing user all payments received, with the exception of shipping costs, within fourteen days (14) from the date of notification of the e-mail communication referred to in the first paragraph of this section. The Company will send to the user formal evidence of said refund. In this respect, the Company undertakes to reimburse the sums using the same payment service used by the user to purchase the goods. In the event of payment by cash on delivery, refunds will be made by bank transfer. It is understood that the Company is not required to proceed with the refund until the user has provided the Company with appropriate evidence of shipment of the returned goods or until the Company has received the returned goods and has ascertained the integrity of the same, pursuant to the above.

Furthermore, should a user exercise the right of withdrawal more than once at different times with reference to specific goods purchased with one single Order, the Company will only and exclusively reimburse the shipping costs with the first reimbursement transaction. Subsequently, only the value of the specific goods returned will be reimbursed, it being understood that the user has already been reimbursed for the costs of shipping.